Shipping Policy
Effective Date: 20 April 2025
Last Updated: 20 April 2025

At Quexer, we are committed to providing a transparent and smooth shipping experience for both our buyers and vendors. Please review our shipping policy below before placing your order.

1. Address Verification Before Order Placement

Customers must verify the shipping address carefully before placing an order. Incorrect or incomplete addresses may lead to delivery delays or failed deliveries.

If you need to change your shipping address after placing an order, please contact the vendor immediately via the “Get Support” option available on our platform. Requests made outside this method may not be acknowledged.

2. Vendor Shipping Responsibilities

  • Vendors are responsible for shipping products promptly in accordance with their stated policies.
  • Buyers will be provided with estimated delivery times based on the vendor’s shipping preferences and method.

3. Delivery Timeframes

  • Standard delivery through Quexers Shipping typically takes 1 to 8 business days, depending on:
    • Shipping method selected
    • Delivery location
    • Vendor-specific timelines
  • Orders placed after 2:00 PM (local time) will be processed on the next business day.
  • Delivery times are estimates and may be affected by factors such as location, carrier availability, holidays, or weather conditions.

4. Shipping Charges

  • All products include free shipping by default.
  • Some vendors may offer optional paid shipping methods during checkout. These charges will be displayed clearly before order confirmation.
  • Paid shipping rates are determined by the individual vendor and may vary based on service level and location.

5. Order Tracking

All vendors are required to:

  • Provide complete shipping details, including tracking ID and tracking URL, for each order.
  • Share this information through our platform to enable real-time order tracking and ensure full transparency.

6. Backorder Policy

For Customers:

  • If a product is marked as Available on Backorder, we recommend contacting the vendor through the Get Support option on our platform before placing the order to confirm product availability and the estimated delivery time.
  • If you place an order by mistake or do not receive timely updates from the vendor within 24 hours, you can reach out to Quexer Support for assistance or to request a full refund.

For Vendors:

  • Vendors are responsible for providing clear communication regarding backorder status, including expected restock dates and delivery times.
  • Vendors must respond to customer inquiries within 24 hours. If they fail to do so, Quexer will step in to assist the customer and issue a refund if necessary.
  • If a vendor does not provide timely updates or fails to resolve the issue, they are required to issue a full refund.

Role of Quexer:

  • If the vendor fails to provide a response or resolution within 24 hours, Quexer will intervene to ensure the customer receives a full refund.
  • Quexer will also hold the vendor accountable to refund the full amount in these cases.

7. Customer Support

If you have any questions or issues related to your order’s shipping status:

  • Contact the vendor directly through the “Get Support” button on your order page.
  • For general assistance or platform-related concerns, feel free to reach out to us.

Contact Information

You can reach our support team using the details below:

Email: support@quexer.com
Phone: +91 7483315034
Address: Graphgate Private Limited, Bangalore – 560066, Karnataka, India