Awaiting Order Arrival
Once your order is shipped, you will receive a tracking ID via email and in your account dashboard. Use the tracking link provided to monitor your order’s progress.
Orders may experience delays due to high demand, courier issues, weather conditions, or customs clearance. Please check your tracking details for updates.
If your order is marked as delivered but you haven’t received it, check with neighbors, security personnel, or your local courier office. If you still can’t find it, contact our support team for assistance.
Address changes after placing an order depend on the shipping status. If your order hasn’t been dispatched, contact our support team immediately. Once shipped, changes may not be possible.
If your order is lost in transit, we will work with the courier to resolve the issue. If confirmed as lost, we will either process a replacement or issue a refund, depending on your preference.
Ordering & Payment
Quexer accepts multiple payment methods, including credit/debit cards, UPI, net banking, wallets, and other secure online payment options.
Order cancellation depends on the seller’s policy. If the order hasn’t been processed or shipped, you can request cancellation from your account dashboard.
Payments may be declined due to insufficient funds, incorrect details, or bank security restrictions. Try another payment method or contact your bank for assistance.
Cash on Delivery (COD) availability depends on the seller. If COD is an option, it will be displayed during checkout.
Yes, once your order is confirmed, an invoice will be sent to your registered email and can also be downloaded from your account.
After sales
To request a return or refund, go to your Order History, select the item, and follow the return process. Refunds will be processed based on the seller’s return policy.
Refund processing time varies by payment method. Typically, it takes 7-14 business days for the amount to be credited to your original payment method.
If you receive a damaged, defective, or incorrect item, report the issue within 48 hours of delivery by contacting our support team with photos and order details.
Warranty policies depend on the seller and product category. Check the product listing for warranty details or contact the seller directly for warranty-related support.
Exchange availability depends on the seller’s policy. If an exchange is possible, you will find the option in the return request process on your account dashboard.
For COD orders, refunds are processed through bank transfers or store credits. You’ll be asked to provide your bank details for the refund process.
Vendor
To become a vendor, sign up on our Vendor Registration page, provide the required documents (PAN, GSTIN, etc.), and submit your application for approval.
Vendors must provide a PAN card, GST number (if applicable), business details, and bank account information for payouts.
Payments are processed as per Quexer’s vendor payout cycle, typically within 7-14 days after successful order delivery. You can track payments from your vendor dashboard.
Yes, vendors can list products across multiple categories as long as they comply with Quexer’s listing policies and quality guidelines.
Commission rates vary by category. You can check the latest commission structure in your vendor dashboard or contact Quexer support for details.
The payment gateway fee is deducted from the vendor's earnings before the final payout. This ensures seamless transactions and covers processing costs. The exact fee depends on the payment gateway used and will be reflected in your earnings report.
No, vendors should not contact customers directly without informing Quexer. Even if customer details are shared for order fulfillment or support purposes, vendors must notify Quexer before initiating any direct communication. Failure to comply may result in penalties or restrictions on the vendor account.
Quexer will not take responsibility for any mistaken refund actions made by the vendor. If a vendor marks an order as "Refunded" by mistake, they will be solely responsible for any financial loss or customer disputes arising from this action. Vendors should carefully review order status changes before confirming.
