How Quexer Works: Powering a Fair and Reliable Marketplace

💡 What is Quexer?

Quexer is a dynamic online marketplace that connects trusted vendors with customers across India. From electronics and fashion to home essentials and more, Quexer makes it easy for people to find what they need — all on one platform. Our mission is to create a transparent, fair, and smooth digital shopping experience powered by technology and strong compliance.

🚀 The Problem We Solve

  • Limited Trust in Online Sellers
    Many marketplaces fail to provide clarity about product origins, vendor reliability, or dispute handling.
  • Unfair Vendor Practices or Customer Abuse
    Issues arise when rules aren’t clearly defined or followed by either party.
  • Poor Post-Sale Support
    Refunds, returns, or late deliveries lead to bad experiences when processes aren’t streamlined.

✅ The Quexer Solution

Quexer creates a balanced and transparent ecosystem where both vendors and customers know their roles, rights, and responsibilities. This leads to smooth transactions, fair outcomes, and repeat trust.

🔄 How Quexer Works

🛍️ For Customers:

  1. Explore Products
    Browse a wide range of products across categories, handpicked from verified vendors.
  2. Order Securely
    Choose your items, add to cart, and pay via our secure checkout system.
  3. Vendor Processing
    Vendors receive order notifications and process them promptly under Quexer’s strict service guidelines.
  4. Shipping & Tracking
    Orders are dispatched and delivered through reliable courier partners. Customers are notified at each step.
  5. Post-Sale Support
    Need help? Our customer care team is just a call or email away.

🏪 For Vendors:

  1. Register on Quexer
    Accept our Vendor Agreement and complete the onboarding process.
  2. Upload Product Listings
    Share product details, pricing, images, and inventory status through the vendor dashboard.
  3. Order Fulfillment
    Ensure timely packaging and dispatch of customer orders as per our Vendor Compliance Policy.
  4. Customer Communication
    Vendors must maintain professionalism and quick response times to customer queries or complaints.
  5. Payment Disbursement
    After successful order completion, vendors receive their payments minus the Quexer commission.

🧾 Revenue Model

Quexer operates on a commission-based business model. We earn a small percentage of each completed transaction on the platform. This means we only grow when our vendors grow, ensuring aligned interests.

📋 Compliance & Responsibilities

🧍 For Customers:

To help maintain platform quality and fairness, we request customers to:

  • Provide accurate shipping information during checkout.
  • Avoid placing fake or test orders.
  • Raise refund/return requests only when justified, according to our Refund Policy.
  • Treat vendors with respect during communication.
  • Cooperate with delivery agents for successful handovers.

🛒 For Vendors:

Vendors are expected to:

  • List authentic and quality-checked products.
  • Maintain transparent pricing and stock availability.
  • Dispatch orders within defined SLAs (Service Level Agreements).
  • Follow the Vendor Compliance Policy and Fairness Policy.
  • Respect customer data privacy, as per our Privacy Policy.
  • Avoid uploading prohibited or counterfeit items.

🔐 Security & Trust

  • All transactions are SSL-encrypted and go through secure gateways.
  • Our Terms & Conditions and Terms of Service are designed to protect both parties.
  • Customers are eligible for refunds and returns under clearly defined guidelines.
  • Vendors are protected against fake complaints, and disbursements follow a systematic timeline.

💼 Why Choose Quexer?

  • ✔️ Diverse product selection
  • ✔️ Strict compliance & vendor screening
  • ✔️ Transparent dispute resolution
  • ✔️ Fast delivery & tracking
  • ✔️ Fairness-first approach to marketplace management

🤝 Ready to Get Started?

Whether you’re a buyer looking for convenience or a seller ready to expand your reach, Quexer has the tools, policies, and support to back your journey.

📞 Contact Us

For assistance, inquiries, or feedback, reach out to us anytime.

📱 Phone: +91 7483315034
📧 Email: support@quexer.com
🏢 Address: Graphgate Private Limited, Bangalore-560066, Karnataka, India