Privacy Policy

Privacy Policy
Effective Date: 14 March 2025
Last Updated: 23 March 2025

Welcome to Quexer! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our multi-vendor marketplace platform. By using our services, you agree to the terms outlined below.

1. Information We Collect

1.1 Personal Information

We may collect the following personal data:

  • Name, email address, phone number, and contact details
  • Billing and shipping addresses
  • Payment information (processed through third-party payment gateways)
  • Government-issued identification (for vendor verification)
  • Tax-related information for sellers (PAN, GSTIN, etc. in India or equivalent in other countries)

1.2 Non-Personal Information

  • IP address, browser type, and operating system
  • Usage data, such as pages visited, time spent, and referral sources
  • Device identifiers and cookies

1.3 Vendor-Specific Information

  • Business name, registration details, and product listings
  • Bank details for payments and payouts
  • Order history and customer interactions
  • Vendors are strictly prohibited from contacting customers directly without prior written consent from Quexer. All customer communications must be coordinated through Quexer’s established channels to ensure compliance with our privacy standards.

2. How We Use Your Information

We use collected data for:

  • Processing transactions and fulfilling orders
  • Verifying vendors and ensuring compliance
  • Enhancing customer support and platform security
  • Customizing user experience and offering recommendations
  • Sending marketing and promotional communications (with user consent)
  • Legal compliance, tax reporting, and fraud prevention

3. How We Share Your Information

We do not sell your personal information. However, we may share data with:

  • Vendors: To facilitate order processing and customer interactions
  • Payment Processors: To enable secure transactions
  • Logistics Partners: For shipping and delivery services
  • Legal and Regulatory Authorities: If required by law
  • Service Providers: For analytics, customer support, and platform maintenance

4. Data Retention

We retain personal data as long as necessary for business purposes or legal obligations. Account data may be deleted upon request, subject to regulatory requirements.

5. Cookies & Tracking Technologies

Quexer uses cookies and similar technologies to:

  • Improve user experience and personalize content
  • Analyze website traffic and monitor platform performance
  • Enable security features and fraud prevention Users can manage cookie preferences through their browser settings.

6. International Compliance & Data Transfers

Quexer operates globally, and your data may be stored or processed in multiple countries. We comply with:

  • India’s IT Act & Data Protection Laws
  • General Data Protection Regulation (GDPR) for European users
  • California Consumer Privacy Act (CCPA) for U.S. users
  • Other applicable country-specific laws By using our services, you consent to the transfer and processing of your data as per these laws.

7. Vendor & Buyer Responsibilities

7.1 Vendors

  • Vendors must comply with local and international data protection laws.
  • Quexer is not responsible for third-party vendors’ data handling practices.

7.2 Buyers

  • Buyers should review vendor policies before sharing personal data.
  • Any disputes regarding data shared with vendors must be resolved between the buyer and vendor.

8. Security Measures

We take reasonable security measures to protect your data from unauthorized access, including:

  • Encryption of sensitive data
  • Secure payment gateways
  • Access control and authentication systems
  • Regular security audits However, no system is completely secure, and users should take their own precautions.

9. User Rights

Depending on applicable laws, you may have the right to:

  • Access, update, or delete your personal data
  • Withdraw consent for data processing
  • Request a copy of your stored information
  • File a complaint with a data protection authority To exercise these rights, contact us at support@quexer.com.

10. Third-Party Links & Services

Quexer may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their policies before interacting.

11. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or platform announcements.

12. Contact Us

For any questions regarding this Privacy Policy, contact us at:

Phone: +91 7483315034

Email: support@quexer.com

Address: Graphgate Private Limited, Bangalore-560066, Karnataka, India