Refund & Returns Policy
Effective Date: 14 March 2025
Last Updated: 23 March 2025

Welcome to Quexer! We strive to ensure a smooth shopping experience for buyers while maintaining fair policies for vendors. This Refund & Returns Policy outlines the terms for returns, refunds, and exchanges for purchases made on our platform.

1. General Refund & Return Policy

  • The eligibility for refunds and returns depends on the vendor’s individual policies. We encourage buyers to review the seller’s return policy before making a purchase.
  • Vendors must clearly state their return and refund terms on their product pages.
  • If a vendor does not specify a return policy, the default Quexer policy applies (see Section 3).

2. Buyer Responsibilities

  • Buyers must initiate return/refund requests within the timeframe specified in the vendor’s policy.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Buyers must provide valid proof of purchase, such as an order confirmation or invoice.
  • Return shipping costs may be borne by the buyer unless otherwise stated by the vendor.

3. Default Quexer Return & Refund Policy (if vendor does not specify)

If a vendor does not provide a specific policy, the following conditions apply:

  • Buyers can request a return or refund within 7 days of receiving the product.
  • Returns are only accepted for damaged, defective, or incorrect products.
  • Refunds will be processed once the returned item is received and inspected by the vendor.
  • Refunds will be credited to the original payment method within 7-14 business days.
  • Digital products, perishable goods, personalized/custom items, and hygiene-related products are non-refundable.

4. Vendor Responsibilities

  • Vendors must comply with local consumer protection laws regarding returns and refunds.
  • Vendors must respond to refund and return requests within 3 business days.
  • If a vendor fails to process an eligible return or refund, Quexer reserves the right to intervene.
  • Vendors are responsible for accurately managing order statuses within the Quexer platform. Quexer shall not be held liable for any errors, including but not limited to, orders mistakenly marked as ‘Refunded’ by vendors. Vendors assume full responsibility for any financial implications resulting from such actions.

5. Non-Refundable Items

The following items are generally not eligible for refunds or returns unless defective or damaged:

  • Digital downloads, e-books, and online courses
  • Personalized or custom-made products
  • Perishable goods (e.g., food, flowers, etc.)
  • Intimate or hygiene-related products (e.g., skincare, cosmetics, undergarments)
  • Gift cards or promotional items

6. How to Request a Refund or Return

  1. Log in to your Quexer account and go to Order History.
  2. Select the order and click on Request Return/Refund.
  3. Provide details, including reason, images (if applicable), and proof of purchase.
  4. The vendor will review the request and respond within 3 business days.
  5. If approved, follow the return instructions provided by the vendor.

7. Dispute Resolution

  • If a buyer and vendor cannot resolve a refund or return issue, Quexer may step in as a mediator.
  • Buyers can escalate disputes to Quexer after 7 business days of no resolution.
  • Quexer reserves the right to make the final decision based on provided evidence.

8. Contact Us

For any queries or disputes regarding refunds and returns, please contact us:

  • Email: support@quexer.com
  • Phone: +91 7483315034
  • Address: Graphgate Private Limited, Bangalore-560066, Karnataka, India

This policy is subject to updates. Please check regularly for any changes.